standard coloured felt deliveryDelivery and Returns

Delivery

  • All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
  • Delivery Location – Items offered on our website are only available for delivery to addresses in the UK at this time. Any shipments outside of the UK are not available at this time, though we are working on this.
  • Delivery Time – Delivery times commence from the date of shipping, rather than the date of order. Delivery times, based on standard 2nd Class Mail, are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 5 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Sundays.
    Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
  • Delivery Instructions – You can provide special delivery instructions on the check-out page of our website.
  • Shipping Costs – Our costs are very transparent and easy for our customers; you will see the prices at checkout.
  • Damaged Items in Transport – If there is any damage to the packaging on delivery, contact us immediately at customerservice@craftfelt.co.uk.
  • Questions – If you have any questions about the delivery and shipment or your order, please contact us at customerservice@craftfelt.co.uk.

Returns

If, for any reason, you have goods to return, please get in touch by email to customerservice@craftfelt.co.uk providing the name used to place the order,  the order/invoice number, what is being returned and the reasons for return. After we have checked the order and replied to you, you can then return the goods to us to an address provided, again enclosing details of the order number and name, to the address included on your invoice.

Returns will be accepted if goods are unused, undamaged and where applicable unopened. Returned goods will be refunded in full, excluding original delivery costs. Customers will be liable for return postage and delivery costs for replacement items. You must return the item within 10 days of your purchase.

Exchanges

If your goods are unused, undamaged, you may exchange your item for a different size or colour, but you still will have to pay return postage and re-delivery shipping costs.

For orders returned due to your colour preference, given we advise ordering a sample prior to colour-critical orders, there will also be a 15% discretionary re-stocking cost on all return orders if you do not exchange for a different colour variation.

This does not affect your statutory rights.